Creations By She-She Terms and Conditions

1. Introduction

Welcome to Creations By She-She. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

2. Refund Policy

2.1 Soy Candles

  • Eligibility for Return: If you are unsatisfied with your soy candle purchase, contact us via the Contact Us page on our website within 7 days of receiving your order.

  • Required Information: Provide your order number and, if requested, a photo of the product.

  • Refund Process: Refunds will be processed to the original method of payment within 5 business days after we receive and approve the returned product. A representative will review your return request, and once approved, process the refund.

  • Feedback Request: To help us improve, please include feedback on your experience with the product and our service when requesting a return.

2.2 Massage Candles and Body Butter

  • Final Sale: All sales of massage candles and body butter are final. Returns or exchanges are not accepted. Refunds will only be issued for defective products.

  • Defective Products: If you receive a defective product, request a refund within 14 days of purchase by contacting us via the Contact Us page or by emailing us at creationsbyshe-she@creationsbyshe-she.com. We will review the request and process refunds to the original method of payment within 5 business days of approval.

  • Feedback Request: We value your input. If you have feedback or suggestions, please share them through the Contact Us page. Your insights help us improve our offerings.

3. Delivery and Shipping

3.1 Local Delivery

  • Coverage Area: Delivery is available within 25 miles of the 14201-zip code.

  • Processing Time: Allow 2 hours for processing after placing your order. A representative will contact you to schedule the delivery, typically within 1 business day.

3.2 Shipping Orders

  • Processing Time: Allow 24 hours for processing after placing your order.

4. User Responsibilities

  • Account Accuracy: You agree to provide accurate, current, and complete information when placing an order or interacting with our website.

  • Prohibited Activities: You agree not to engage in any activities that may harm our website, disrupt its functionality, or violate any applicable laws.

5. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, and images, is the property of Creations By She-She and is protected by intellectual property laws. You may not use or reproduce any content without our express written permission.

6. Limitation of Liability

  • Disclaimer: Our website and services are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, to the fullest extent permitted by law.

  • Limitation: In no event shall Creations By She-She be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.

7. Changes to Terms

  • Modifications: We may update these Terms and Conditions occasionally. We will notify you of any significant changes by posting the new terms on our website. Your continued use of the website after any changes constitutes acceptance of the new terms.

8. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of New York State. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts located in Buffalo, NY.

9. Contact Us